Refund policy

Can I cancel or change my order?
Made-to-order pieces go into production quickly. If you need to make a change, contact us as soon as possible at hello@orealislabel.com. Once production has started, changes can't be guaranteed.

What is your return policy?
All sales are final. Due to the made-to-order nature of many of our pieces, we cannot accept returns.

Do you offer exchanges?
We want to ensure your pieces fit well! Select styles are available for exchange. Visit each item's product page to see if it is available for an exchange. If you would like to make an exchange please reach out to us at hello@orealislabel.com before sending anything back. We'll confirm eligibility and share next steps from there. Note that exchanged items may have a production window of around two weeks depending on the piece. Made to order pieces are not available for exchanges. Exchange shipping is the buyer's responsibility. We recommend a tracked service.

My order arrived damaged. What do I do?
Email us at hello@orealislabel.com within 7 days with a photo and your order number.